Person-Centered ICM

About this Training:

Intensive Case Management (ICM) is a best practice related to supporting those experiencing homelessness as they transition to being housed, and then working on “recovery” and making desired change. A key component to ICM is ensuring that the participants themselves are the driving force behind those areas of focus.  It is often challenging for communities and/or organizations within a community to refrain from seeing themselves as “the experts” and the ones directing the best possible route. This training explores how and why this happens and focuses on the reasons for the “expert” confusion. Additionally, the training will explore essential components linked to evidence-based practices in case management. It will also introduce specific tools that can be integrated into a case manager’s toolkit to maintain a strength-based and participant-centered approach. This aims to empower participants, fostering the confidence and collaboration needed for them to take ownership of their decisions and lead their own recovery journey. Trainees will gain an understanding of how working in this manner will help them move or refrain from working primarily in crisis focused manner, to one where growth and progression for participants occur. 

 

Instructor Led (In-person and virtual options)

Training Audience: This training is appropriate for: Existing case managers Those interested in being case managers Anyone who would like to better understand the case management function Team leads of case management teams Management of case management teams Note – The TTA requests that all training should include at a minimum, one member of leadership from each organization/agency represented be present as a learner.

Training Length: In-Person: Two back-to-back days (15 hrs) Virtual: 5 four-hour blocks (1 block per day)

Training Capacity: In-Person: 40 maximum / 8 minimum Virtual: 25 maximum / 8 minimum

Training Objectives: Attendees will: Understand basic Housing First principles and philosophy Learn how Housing First principles are incorporated into their practice Understand what ICM is Understand how ICM in the homeless serving sector is important and different Identify the key components of quality ICM Understand the importance of being participant-driven in their work and what that is effective Gain access to, learn about, and practice specific person-centred tools that will be helpful in their work

Training Features: In-Person: Training specialist in your community Recording of training sessions (additional fee and available for 30 days post-training) Permanent access for an additional fee Virtual: Training specialist supported by an additional trainer Recording of training sessions – (access for 30 days post-training) Permanent access for an additional fee Both: Elements of lecture, slide presentations, video, break-out rooms, small and large group discussions Registration and access to TTA Learning Management System (LMS) (30 days post-training) downloadable and printable handouts and resources Interactive function with online “Discussion Board” Access to training slides (.pdf) post-training Final knowledge check to solidify learning

Training Prerequisite Onboarding Modules Mandatory: None Beneficial Options: Access here – What is Case Management? (FEE REQUIRED) – Trauma-Informed Care and Practice: The Basics (FEE REQUIRED) – Staff and Team Self-Care (FEE REQUIRED) – Homelessness 101 (FREE) – Housing First 101 (FREE)

Certificate of Completion Through the TTA LMS, attendees will have the ability to receive a certificate of completion of the training by: Attending the full training Completing and passing the final knowledge check/assessment (within 30 days post-training)  70% is required each person will have unlimited attempts Once the assessment is passed, a link will appear allowing the certificate to be downloaded.

Training Costs Please inquire using the “Request More Info” button to the right regarding fees. Please note that all fees quoted should be considered an “all-inclusive” cost which means there would be no additionl costs for travel, prep, admin, or other items added to the rate provided to you with the exception of provincial tax.  Members: A system, community, or organization can become a “Member”  by purchasing an annual subscription to self-paced online onboarding modules. Discounts on live training are available determined by the subscription package chosen. (See “Onboarding Module” section here).

This training provides learners with an understanding of how to manage the support being offered. This includes specifics related to day-to-day activities, managing meetings with participants, appropriate tracking of their efforts, and ensuring the presence of effective service planning and team support.   Trainees will be taught about and provided with specific person-centred tools and strategies by a certified person-centred trainer that will assist in maintaining a participant-driven approach and enhance their case management practice. Additionally, learners will be equipped with an understanding of the essential principles of “housing-focused thinking” which increases the likelihood that participants will move forward and not get stuck in the vacuum of the homeless lifestyle. This involves learning the basics of the Housing First philosophy. 

Being person-centred means understanding the existing and past circumstances of those being supported including the impact of the trauma that exists for the vast majority of people experiencing homelessness. Touching on trauma-informed principles allows both the individual practitioner and the organization to be better positioned to support their participants and themselves. One cannot be trauma-informed if they do not focus on self-care. Likewise, they cannot properly care for themselves if they do not understand the impact of trauma. Therefore, along with highlighting some of the basics of trauma-informed care, this training will also instill the importance of staff self-care. This allows both the individual practitioner and the organization to be better positioned to support their participants and themselves. 

TTA Approach

Through practical experience, researching best practices, and training across the country, the TTA has developed a three-pillar approach to effective case management training. 

Pillar 1: Case Management Essentials

Basic Case Management is our foundation, it is a Housing First-focused case management component that provides all of the required basics for the important work of providing housing and then supports within the context of a Housing First team in order to achieve greater fidelity to the Housing First model. It is strength-based, includes goal-setting strategies, and advice on structures regarding home visits, and even breaks down all of the required meeting components for effectively managing a Housing First team and staff supervision.

Pillar 2: Teams-Based Structure

Teams Based Structure is an effective and evidence-based means of approaching the delivery of case management supports within the context of a Housing First team. It does away with the “old-school” approach of discrete distinct caseloads which lead to increased anxiety, trauma, and lack of positive outcomes in a trauma-informed way. The traditional approach often results in staff becoming swamped, overworked, and subject to burnout – which translated into high levels of staff turnover and less effective work being done with participants. Instead of a single case manager working alone with their caseload, this structure allows the team to work collaboratively with participants, which lessens the pressure on individual case managers and allows participants to feel supported by a team of people invested in their success as well as lessens the trauma of continually starting over with new workers.

Pillar 3: Person-Centred / Housing and Recovery Focused Support

Person-Centred Care is both an approach to practice and a set of tools that promote greater case manager and participant success in a trauma-informed and strength-based way placing the participant at the heart and head of their own support. It uses a number of person-centred specific approaches and tools to effectively support people who are often neglected by the systems that are meant to serve them. This approach includes tools such as One Page Profile, Work Timeline, Relationship Circle, Donut, Working Not Working, and more to ensure the participant is able to take the lead on their recovery and the case manager allows and supports this to happen which generates more sustainable outcomes. The TTA has been certified to use and teach person-centred tools and practices through the Helen Saunders Institute. 

This training provides trainees with an understanding of how to manage the support they are charged with offering. This includes specifics related to day-to-day activities, managing meetings with participants, appropriate tracking of their efforts, and ensuring the presence of effective service planning and team support.  Attendants will gain familiarity with the basic principles of Housing First that provide its foundation, gain an insight into not just the “how” but the “why” of this intensity of service, and be able to identify their roles within an ICM team. 

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