Our Approach

The Training and Technical Assistance Program is a mission-focused, non-profit consulting service. Our goal is to support and accelerate an end to homelessness in Canada by providing high quality, accessible, affordable, evidence-based training and technical assistance.

Letter from the director

Since our humble beginnings in late 2015, the CAEH Training and Technical Assistance program has strived to deliver the best support, coaching, and training to communities trying to solve the seemingly impossible: ending homelessness. Our team is always amazed at our matched drive, passion, and focus with the communities, organizations, and groups we have served over the years as we all work toward our shared goal of making the impossible possible. Like those we serve, we are known for setting ourselves apart. Our team does that by providing tailored training and technical assistance services to match the needs and nuances of each community.

Ending homelessness in Canada requires trailblazing communities committed to this goal and we meet these communities where they’re at thanks to our effective model, which is based on Connection, Customization, and Quality.

Connection

Our first step is to engage each community in a conversation to get to know them and understand their specific needs. We do not wish to force our expertise on you but instead see you as the best experts regarding your community and take your lead.  We start the process by asking a series of questions to learn everything we can about your community’s current system, key players, and stakeholders. We believe it is our job to make sure our services support your overall learning, growth, and development as a system of care. This means we will also discuss your potential plans going forward and how we might play a role in that process to assist you in our goals of ending homelessness. 

Customization

When it comes to being consumer-driven, our goal is to provide you with what you feel you need the most. We have very few training topics in our portfolio that cannot be customized to address specific needs identified by you and your community. We have combined various topics and we have created new trainings based on identified needs. Our team of dedicated National Training Consultants have a wide array of skills and expertise which allows us a broad range of topics we can cover. We can deliver everything from on-site training and presentations to live or pre-recorded webinars, video training, and online self-paced courses. Additionally, we can build consultation and coaching models to suit you. We do our best to deliver based on a time frame that fits your needs and schedule. Lastly, if we are unable to meet your needs with our internal system, we have established great relationships with other consultants and organizations that allow us to cost-effectively broker training for you.

Quality

We deliver on what we promise. We ensure that you receive high-quality support and finished products. Our model allows us to keep training costs affordable yet high quality. We work with a diverse set of professionals and experts who also believe in quality performance. We are committed to training delivery, evaluation, post-training coaching, and support, so participants walk away with a firm understanding of what they’ve learned. Each training, depending on the topic and length, will come with post-training coaching and follow-up. 

We also have now incorporated a full-blown learning management system (LMS) into our service delivery. We use this platform for all of our training, whether it is in-person or virtual. We are now incorporating a subscription model allowing consumers to purchase access to a combination of online and live training options giving them a well-rounded approach to sustainable training regimens. 

We are committed to ensuring that 100 percent of the people we work with come away from our service feeling confident about what they’ve learned. We are constantly on the lookout for new best practices and ways to enhance current ones. We are open to new ideas and additional ways to be creative in the delivery of quality expert training that arms communities and organizations with the tools they need to effectively address the homelessness challenges they face. Please review our training menu as we are coming out with new products from time to time. And don’t be afraid to challenge us and ask for something you don’t see listed. We are willing and have the skills to develop new things. 

We are excited to work with you and provide Canada with the highest quality training and technical assistance available.

Wally Czech
Director