Reaching Home

By-Name List and Coordinated Access Training & Technical Assistance

The Canadian Alliance to End Homelessness (CAEH) has entered into a new agreement with the Government of Canada to provide expert training, coaching, consultation, guidance and support to Reaching Home Designated Communities as they work to successfully implement the Coordinated Access (CA) approach and develop By-Name Lists (BNL). The Reaching Home TTA program will be delivered through both the Built for Zero Canada (BFZ-C) and the TTA arms of CAEH.

As part of the National Housing Strategy, the Government of Canada has created Reaching Home: Canada’s Homelessness Strategy. Reaching Home was designed to support the most vulnerable Canadians in maintaining safe, stable and affordable housing and to reduce chronic homelessness nationally by 50% by March 2028. A key focus in achieving this goal is to ensure the implementation of an outcomes-focused CA model within all DCs. For this to happen, DCs will require training and support in the successful implementation of CA.

The graphic below shows who is eligible for these supports and what supports will be provided:

Quebec and the Northern Territories are not eligible at this time.  

If you are a Designated Community (not participating in BFZ-C), what will TTA training and support look like for you?

You will be eligible for up to three days of on-site training and support up to 2021, along with unlimited virtual coaching up to March 2022. However, this means that we have the ability to come to your community one time to provide training tailored to your specific wants and needs. This could be a one-day visit or a full three-day visit. Some examples of what those days could entail are:

  1. By-Name List and Coordinated Access 101
  2. Support, training and/or facilitation regarding specific components of BNL and CA
  3. A CA system review
  4. Other tailored training and support based on your identified needs and requests.

The key is that we will work with you pre-training to determine the best option for you. We will initiate contact with each community to start the process of understanding your current system and to determine what would be the most helpful going forward. We will develop a training and development plan with you and support you in tracking your implementation progress. This will in-part be accomplished through the initial Intake Assessment, which will need to be completed for each DC by March 2020.

We will then identify the best training approach to meet those needs. You may work with us and/or choose to work with OrgCode Consulting Inc. as one of our partners in this program.  

You do not have to wait for us to contact you. If you want to get started in discussing your training needs, please contact us here.

For training needs and interests not mentioned above, you can learn more about our training consultancy and training topics we offer here: Training Consultancy.


The CAEH TTA program is funded in part by the Government of Canada through the Community Capacity and Innovation funding stream of Reaching Home: Canada’s Homelessness Strategy.